Frequently Asked Questions

Purchasing Tickets

How will I receive my ticket?

After you checkout, you will receive an email from info@jlaustin.org with a link to your electronic ticket(s). Simply print the ticket(s) or present the ticket on your phone as you enter the event.  

Do you offer a discount (senior, military, group, etc)?  

No, we do not offer discounts to our events as A Christmas Affair is a fundraiser hosted by the Junior League of Austin. The Junior League of Austin uses the funds raised at A Christmas Affair to provide essential funding and volunteer hours to programs such as Coats for Kids, FIT-Food In Tummies and KICS – Kids in Cool Shoes and over 30 local community non-profits. A receipt will be emailed to you following your purchase for any eligible tax deductions. 

Is market entry included in a party or children’s event ticket?

Yes, tickets purchased for parties and breakfast/lunch/dinner with Santa include same-day access to the market. Market entrance is not included with the purchase of a photo with Santa package or Food Court tickets. If you purchase a ticket for a party, you will receive two wristbands upon entry; one for market access and one for the event. 

Is parking included in any of the tickets?

No, tickets do not include parking to the event. Parking at Palmer Events Center is extremely limited and controlled by the City of Austin. We recommend that guests carpool or rideshare. Complimentary parking and shuttle service is available at Barton Creek Square Mall from Thursday, November 21st, through Sunday, November 24th, and at ZACH Theatre from Thursday, November 21st, through Friday, November 22nd. Shuttle times vary so please check the schedule. Parking information, including shuttle times, can be reviewed here. Parking is prohibited in the neighborhoods surrounding Palmer Events Center.       

Don’t want to walk or ride the shuttle? We are excited to auction off a front-row premier parking spot in the North circle driveway of Palmer Events Center each day of A Christmas Affair. Be sure to bid high and bid often here

Do children need their own market day ticket?

Children under the age of 5 are free to enter the market. For Breakfast/Lunch/Dinner with Santa events, all children over the age of 6 months will require a ticket. Children six months and younger do not require a Children’s Event ticket but will not have a separate seat. Note that, due to space and capacity limitations at Palmer Events Center, strollers are not permitted in Palmer Events Center. 

Do I need to print my ticket?

While you may print your ticket, we can also scan your ticket(s) directly from your mobile device at the event! 

Can I purchase multiple tickets at once? 

Yes! If you purchase multiple tickets, they will be delivered in one email with a single link for you to download to your device or to print.   

 

Event Information

When will the doors open to A Christmas Affair? 

A Christmas Affair opens with its annual Opening Night Party on Wednesday, November 20th, at 7pm. The market will open to the public on Thursday, November 21st, at 12pm. Each morning the doors to Palmer Events Center will open at the first event start time, regardless of weather conditions.  We do offer coat check for $3/item. Learn more about coat and bag check here

Are strollers, wagons, or carts allowed at A Christmas Affair?

Due to space and capacity limitations at Palmer Events Center, strollers, rolling bags and carts are not permitted at A Christmas Affair.

Is there somewhere we can store shopping bags and other items?

Yes! You may check your coat, shopping bags and other items with coat check.  In addition, this year we are happy to introduce two new services to ease your shopping experience: Elf Assistance and Santa’s Sleigh Delivery! Please check here for more information on our services offered to our guests. 

Do you allow re-entry into A Christmas Affair?

Same day re-entry is permitted. Upon entry you will receive a market day wristband allowing you to re-enter during market hours that day. If you would like to return to market another day, you will need to purchase another market day ticket. 

Food & Beverage

Will there be meals available during Market hours?

Yes, we are excited to introduce our new Hometown Food Court, where local food trucks (Bohemian Barbecue, RedFin Seafood Kitchen, The Peached Tortilla) will serve delicious lunches and dinners on the west outside terrace. You may purchase a meal ticket online prior to the event or onsite. Each ticket includes an entree and water from one of three food trucks. 

Will there be a tea room this year?

We are not offering the tea room this year.

Do I have to purchase meal tickets in advance? 

While we recommend purchasing meal tickets in advance to avoid the register lines, meal tickets can also be purchased onsite in the Hometown Food Court, located on the west terrace.    

Will the Hometown Food Court have gluten free and vegetarian options?
Yes, the food trucks will offer gluten free and vegetarian options.