Purchasing Tickets

How will I receive my ticket?
After you checkout, you will receive an email from info@jlaustin.org with a link to your electronic ticket(s). Simply print the ticket(s) or present the ticket on your phone as you enter the event.  

Do you offer a discount (senior, military, group, etc)?
No, we do not offer discounts to our events as A Christmas Affair® is a fundraiser hosted by The Junior League of Austin. The Junior League of Austin uses the funds raised at A Christmas Affair to provide essential funding and volunteer hours to programs such as Coats for Kids, FIT (Food In Tummies) and KICS (Kids in Cool Shoes) and over 30 local community non-profits. A receipt will be emailed to you following your purchase for any eligible tax deductions. 

Is market entry included in a party/event ticket at Palmer?
Yes, tickets purchased for parties at Palmer Events Center include same-day access to the market. If you purchase a ticket for a party, you will receive a wristband upon entry that will admit you to the market and the event. 

Is market entry included in children’s event ticket?
Market entrance is not included with the purchase of a photo with Santa package or Children’s Event ticket. As those events are held at The Junior League of Austin’s Community Impact Center and not at Palmer Events Center.

Is parking included in any of the tickets?
Parking at Palmer Events Center is managed by the City of Austin and is not included in the purchase of any ticket. Payment is collected at the entrance to the garage and The Junior League of Austin receives no portion of the parking fees. Due to limited availability, we recommend that guests carpool or rideshare. Complimentary offsite parking and shuttle service are available at Barton Creek Mall.  Shuttle times may vary so please refer to the schedule below. Parking is prohibited in the neighborhoods surrounding Palmer Events Center.  Learn more about Parking & Transportation.

Complimentary Barton Creek Shuttle Hours:

Thursday, Nov. 20: 7:30 a.m.–9:00 p.m.
Friday, Nov. 21: 7:30 a.m.–9:00 p.m.
Saturday, Nov. 22: 7:30 a.m.–8:00 p.m.
Sunday, Nov. 23: 9:00 a.m.–5:00 p.m. 

Parking is complimentary for all Children’s Events and Santa photos, that take place at The Junior League of Austin’s Community Impact Center, 5330 Bluffstone Lane, Austin, TX 78759.

Do children need their own market day ticket?
Children under the age of 5 are free to enter the market. For Children’s Events at The Junior League of Austin’s Community Impact Center, all children over the age of 6 months will require a ticket. Children 6 months and younger do not require a Children’s Event ticket but will not have a separate seat. Note that due to space and capacity limitations at Palmer Events Center, strollers are not permitted in Palmer Events Center. 

Do I need to print my ticket?
While you may print your ticket, we can also scan your ticket(s) directly from your mobile device at the event! 

Can I purchase multiple tickets at once?
Yes! If you purchase multiple tickets, they will be delivered in one email with a single link for you to download to your device or to print.   

Event Information

When will the doors open to A Christmas Affair?
A Christmas Affair opens with its annual Preview Party on Wednesday, Nov. 19, at 7:00 p.m. The market will open to the public on Thursday, Nov. 20, at 12 p.m. Each morning the doors to Palmer Events Center will open at the first event start time, regardless of weather conditions. We do offer coat check for $3/item. Learn more about coat and bag check here. 

Are strollers, wagons, or carts allowed at Palmer Events Center A Christmas Affair?
Due to space and capacity limitations at Palmer Events Center, strollers, rolling bags and carts are not permitted at A Christmas Affair. Strollers ARE allowed at The Junior League of Austin’s Community Impact Center for Children’s Events. 

Is there somewhere we can store shopping bags and other items?
Yes! You may check your coat, shopping bags and other items at bag check in the lobby and inside the main ballroom of the Palmer Event Center. Learn more about coat and bag check here.

Do you allow re-entry into A Christmas Affair?
Same day re-entry is permitted. Upon exiting, you will receive a hand stamp allowing you to re-enter during market hours that day. If you would like to return to market another day, you will need to purchase another market day ticket. 

I’m a Junior League of Austin Sustainer. How do I check in?
We will have a designated check in spot in the Palmer Events Center lobby for JLA Sustainer check-in. Sustainers will receive a hand stamp, which will allow them all-day market access. 

Food & Beverage

Are meals available during Market hours?
Light bites can be purchased during Market Day hours from the bar outside on the west side at Palmer Events Center. Food is included in the price of all party tickets (excluding Sip and Shop), as well as all Children’s Events at The Junior League of Austin’s Community Impact Center. Please refer to the individual party details for a brief description of the menu. 

Drink Tickets
Drink tickets are available for purchase on site at The Junior League of Austin’s Community Impact Center. Drink tickets for all private parties at Palmer Events Center are included in the cost of the ticket. The number of drink tickets provided will be specified in the individual event details on the website. Drink tickets at Palmer Events Center do not have to be redeemed during the party, but must be redeemed on the day of the party. You can also buy a beverage from any bar at Palmer Events Center. 

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